Pinnacle Housing Solutions Privacy Policy

Who we are

Pinnacle Housing Solutions LLC (“Pinnacle,” “we,” “us”) is a residential remodeling and general contracting company based
in West Grove, Pennsylvania. This Privacy Policy explains what information we collect when you visit pinnaclehousingsolutions.com,
fill out a form, book an estimate, text or call us, or hire us for a project, and how we use and protect it.
By using our website or services, you agree to this policy.

Effective date: October 5, 2026

Information we collect

We collect information you give us directly and some information automatically when you use our site.

Information you provide:

  • Contact details: name, phone number, email address, and property address, submitted through our contact, booking,
    or instant-estimate forms, Facebook or Instagram lead forms, or direct messages

  • Project details: the type of work you want, budget range, timeline, and notes you share with us

  • Photos and videos of your home, taken by you or by us during an estimate walkthrough

  • Estimate and call recordings or transcripts, made with your knowledge during site visits or consultations

  • Contract, billing, and change-order information once you become a client

  • Financing inquiries you start through our financing partner (we do not see or store your full credit application)

Information collected automatically:

  • Device and browser type, IP address, pages visited, and how you arrived at our site

  • Cookies and similar technologies, including the Meta Pixel and analytics tools (see Cookies and tracking below)

How we use your information

We use your information to run our business and serve you. We do not sell your personal information.

  • Respond to inquiries, schedule estimates, and follow up on requests

  • Prepare estimates, proposals, contracts, and change orders

  • Manage your project, including scheduling, daily photo updates, and your client project portal

  • Coordinate with our crews and vetted subcontractors assigned to your job

  • Send appointment reminders, project updates, and, with your consent, marketing messages

  • Process payments and connect you with financing options you request

  • Honor our three-year craftsmanship warranty and handle service requests

  • Improve our website, advertising, and services

  • Comply with legal, permitting, licensing, and insurance requirements

Text messaging (SMS)

If you give us your mobile number and agree to receive texts, Pinnacle Housing Solutions may send you messages about your inquiry, estimate appointments, project updates, scheduling, and, if you opt in, occasional promotions.

  • Message frequency varies. Message and data rates may apply.

  • Reply STOP at any time to stop receiving messages. Reply HELP for help, or call us at 610-214-4444, 610-890-7770

  • Consent to receive texts is not a condition of any purchase.

  • Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Email

We email you about your inquiry, estimate, and project. With your consent, we may also send educational content, remodeling tips, and occasional offers. Every marketing email includes an unsubscribe link. Opting out of marketing does not stop messages about an active estimate or project.

Cookies and tracking

Our website uses cookies and similar tools to understand how visitors use the site and to measure and improve our advertising.

  • Meta Pixel: We use the Meta (Facebook and Instagram) Pixel to measure ad results and show our ads to people who have visited our site. Meta may collect information about your visit under its own privacy policy.

  • Analytics: We may use website analytics tools to see which pages are visited and how people find us.

  • Forms and scheduling: Our booking and contact forms may set cookies needed to work properly.

You can block or delete cookies in your browser settings, and you can adjust your ad preferences in your Facebook or Instagram account settings. Some site features may not work if cookies are disabled.

How we share information

We share information only as needed to serve you and run our business. We do not sell or rent your personal information.

  • Service providers: Software we use to manage leads, communications, scheduling, and projects, including GoHighLevel (customer management, texting, and email), Buildertrend (project management, client portal, and payments), Google Workspace (email and file storage), and Meta (advertising and lead forms). These providers process information on our behalf.

  • Subcontractors and suppliers: The vetted trade partners and suppliers working on your project receive the details they need, such as your address, schedule, and scope of work.

  • Financing partner: If you ask about financing, you are directed to our lending partner, Nelnet Bank, through Buildertrend. Your application is governed by Nelnet Bank’s own privacy policy.

  • Legal and safety: We may disclose information to comply with law, permits, inspections, insurance claims, or to protect our rights and the safety of others.

  • Business transfers: If Pinnacle is sold or merged, your information may transfer to the new owner under this policy.

Data retention and security

We keep your information as long as needed to complete your project, honor our warranty, and meet legal, tax, and insurance record-keeping requirements. Lead information from people who do not become clients is kept for a reasonable period and then deleted or archived.

We use reasonable administrative and technical safeguards, and we rely on reputable software providers that use encryption and access controls. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Your choices and rights

You can contact us at any time to:

  • Ask what personal information we hold about you

  • Correct or update your information

  • Ask us to delete your information, except where we must keep it for legal, warranty, or contract reasons

  • Opt out of marketing texts (reply STOP) or emails (click unsubscribe)

We will respond to requests within a reasonable time, generally within 30 days.

Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Third-party links

Our site may link to other websites, such as social media, financing, or review sites. We are not responsible for their privacy practices, so please review their policies.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed. Continued use of our site or services after an update means you accept the revised policy.

Contact us

Pinnacle Housing Solutions LLC

718 State Rd, West Grove, PA 19390

Phone: 610-214-4444

Email: contact@pinnaclehousingsolution.com

Website: www.pinnaclehousingsolutions.com